Quality Management Fundamentals Efficient Tools for Customer Satisfaction
«Not too long ago, if you did 75 percent of the things you did right, it was okay. Now, if you don't do 98 percent of those things right, some competitor will eat you for lunch.»
John Spoelhof
Quality management is a tool that can help your enterprise to better fulfill your customer's needs. The famous ISO 9001 standard is the formal expression of Best Practices in business management: A well-implemented Quality management system will make business processes more efficient, reduce turnaround time and thus increase job security.
Objectives and Benefits
Methodology
John Spoelhof
Quality management is a tool that can help your enterprise to better fulfill your customer's needs. The famous ISO 9001 standard is the formal expression of Best Practices in business management: A well-implemented Quality management system will make business processes more efficient, reduce turnaround time and thus increase job security.
Objectives and Benefits
- Understand the structure and philosophy of the ISO 9000 family of Quality Management systems
- Become aware of typical benefits and pitfalls of Quality Management systems
- Know the mandatory requirements for a ISO 9001-based Quality Management system
- What is a Quality Management System?
- Why would we want to implement a Quality Management System?
- What are the differences between ISO 9001 and other standards, such as ISO 14001 (environment), ISO 22000 (food) and ISO 13485 (medical devices)?
- Where is the connection between Quality Management and Business, between Quality Management and Project Management?
- How do we go for ISO 9001 certification?
Methodology
- Highly interactive 1-day seminar with many examples
- Exchange and discussion of your experiences and questions
- Your trainer is a qualified ISO 9001 Auditor
Unit and section leaders, Project managers, members of Quality units as well as collaborators from R&D, IT, purchasing, logistics, marketing who (will) work in a regulated environment.
Max. 12 participants, 1 day, 1 trainer. PMP certified participants can claim 7 PDU.
Max. 12 participants, 1 day, 1 trainer. PMP certified participants can claim 7 PDU.
| Dates | Location | Language | Remarks | Register |
|---|---|---|---|---|
| 21.06.2013-21.06.2013 | Zürich | german | Register | |
| 02.12.2013-02.12.2013 | Lausanne | english | Register |
Pricing: 980 CHF plus VAT, 5% discount for the simultaneous registration of a second person or a second seminar. Documentation, lunch and refreshments are included. Trainings take place in a seminar hotel from 8h30 to 17h00 (approx.).
Subject to change.
Subject to change.